Check-in
At hotels or similar establishments, guests are usually required to check in (also called register or sign-in), which involves providing or confirming the guests' personal information and providing a signature. Guests may need to hand over their identification documents, passport or drivers licence so that the hotel can make and keep copies of these on record. Check in times vary but this can range from 12pm until about 3pm depending on the establishments rules and regulations. Late check-ins can be arranged through the hotel as long as the guests book this well in advance and arrange all the necessary details. The establishment may require guests to provide a credit card guarantee to cover potential costs such as room service for the duration of the stay, and to enable an express check-out at the end of the stay. At the end of the check-in, the reception staff will provide guests with a room key.
SAMPLE DIALOGUES
RECEPTIONIST: Good evening. Can I help you?
GUEST: Good evening. I have a reservation in the name of O'Neill.
RECEPTIONIST: Yes, here you are. It's a double room with en-suite bathroom from tonight to the 10th.
GUEST: That's correct, seven nights. I'd like a quiet room facing the sea.
RECEPTIONIST: We have got room 314 on the third floor. It's a lovely room with a sea view.
GUEST: Fantastic.
RECEPTIONIST: Could you fill in your details on this form and sign at the bottom, please?
GUEST: Sure.
RECEPTIONIST: And can I have your credit card, please?
GUEST: Yes, of course. Here you are.
RECEPTIONIST: Would you like a wake-up call or a paper tomorrow morning?
GUEST: Could I possibly have "The Guardian"?
RECEPTIONIST: Yes. And do you need any help with luggage?
GUEST: No, thank you. I can manage.
RECEPTIONIST: Ok. Here's your key card. The lifts are at the bottom of the corridor on the right. Have a pleasant stay.
GUEST: Thank you.
GUEST: Good evening. I have a reservation in the name of O'Neill.
RECEPTIONIST: Yes, here you are. It's a double room with en-suite bathroom from tonight to the 10th.
GUEST: That's correct, seven nights. I'd like a quiet room facing the sea.
RECEPTIONIST: We have got room 314 on the third floor. It's a lovely room with a sea view.
GUEST: Fantastic.
RECEPTIONIST: Could you fill in your details on this form and sign at the bottom, please?
GUEST: Sure.
RECEPTIONIST: And can I have your credit card, please?
GUEST: Yes, of course. Here you are.
RECEPTIONIST: Would you like a wake-up call or a paper tomorrow morning?
GUEST: Could I possibly have "The Guardian"?
RECEPTIONIST: Yes. And do you need any help with luggage?
GUEST: No, thank you. I can manage.
RECEPTIONIST: Ok. Here's your key card. The lifts are at the bottom of the corridor on the right. Have a pleasant stay.
GUEST: Thank you.
...with fussy guest
RECEPTIONIST: Buongiorno posso aiutarla?
MAN: Good afternoon. Do you have any vacancies? I'm looking for a room for a couple of nights.
RECEPTIONIST: It would be for tonight and tomorrow night, wouldn't it? And would you like a single or double room?
MAN: A single room
RECEPTIONIST: Ok. Let me check. Yes... There's a single room left on the first floor. It's a bright room, on the seafront.
MAN: On the seafront? Oh no. It must be too noisy. Haven't you got a quieter room?
RECEPTIONIST: We've another room on the third floor overlooking our outdoor swimming pool.
MAN: That would be fine, provided it isn't next to the lift.
RECEPTIONIST: I'm afraid it is.
MAN: In that case, I'm not interested in it. There are people always taking the lift at all times and making noise.
RECEPTIONIST: I'm really sorry, but we haven't got any other room left... Just a moment. There's a booking cancellation for room 208. It's a single room on the second floor. It overlooks our back garden. Would it be ok?
MAN: Fantastic. How much is it for two nights?
RECEPTIONIST: It's € 75,00 a night, breakfast included.
MAN: Ok. I'll have it.
RECEPTIONIST: Fine. Can you fill in this form, please?
MAN: Good afternoon. Do you have any vacancies? I'm looking for a room for a couple of nights.
RECEPTIONIST: It would be for tonight and tomorrow night, wouldn't it? And would you like a single or double room?
MAN: A single room
RECEPTIONIST: Ok. Let me check. Yes... There's a single room left on the first floor. It's a bright room, on the seafront.
MAN: On the seafront? Oh no. It must be too noisy. Haven't you got a quieter room?
RECEPTIONIST: We've another room on the third floor overlooking our outdoor swimming pool.
MAN: That would be fine, provided it isn't next to the lift.
RECEPTIONIST: I'm afraid it is.
MAN: In that case, I'm not interested in it. There are people always taking the lift at all times and making noise.
RECEPTIONIST: I'm really sorry, but we haven't got any other room left... Just a moment. There's a booking cancellation for room 208. It's a single room on the second floor. It overlooks our back garden. Would it be ok?
MAN: Fantastic. How much is it for two nights?
RECEPTIONIST: It's € 75,00 a night, breakfast included.
MAN: Ok. I'll have it.
RECEPTIONIST: Fine. Can you fill in this form, please?
Check-in scaricabile | |
File Size: | 12 kb |
File Type: | docx |