SAMPLE DIALOGUES
TRAVEL AGENT: Hello, Fuffah International Travel.
MR JOHN: Hello, John Hart speaking from Compuworld. Is that you, Mrs Kenedy?
TRAVEL AGENT: Yes, speaking. How can I help you, Mr Parker?
MR JOHN: I'd like to book two seats on a flight to Rome, please. Business class.
TRAVEL AGENT: Certainly. When do you want to leave?
MR JOHN: Next Monday 20th March, in the morning.
TRAVEL AGENT: Can you hold on a minute please?... Yes... there is a British Airways flight from Heathrow to Rome Fiumicino at 10:30. It is all right?
MR JOHN: Isn't there anything earlier, please? Say 8 o'clock.
TRAVEL AGENT: Well... there's a flight from Gatwick at a quarter to eight, 7:45 a.m.
MR JOHN: All right. We need return tickets, too. Could you book a flight back to London on Friday afternoon, early afternoon if possible?
TRAVEL AGENT: Let me see. You return on the 24th. Yes, there's a flight to Heathrow at 3 p.m. You must check in before 2.25 p.m.
MR JOHN: That'd be fine. The names of the passengers are John Hart and Daniel Vardy.
TRAVEL AGENT: Ok, Mr John. Your tickets will be ready tomorrow morning.
MR JOHN: Can you possibly send us an email with confirmation and details of the flights?
TRAVEL AGENT: Yes, of course. Good-bye.
MR JOHN: Hello, John Hart speaking from Compuworld. Is that you, Mrs Kenedy?
TRAVEL AGENT: Yes, speaking. How can I help you, Mr Parker?
MR JOHN: I'd like to book two seats on a flight to Rome, please. Business class.
TRAVEL AGENT: Certainly. When do you want to leave?
MR JOHN: Next Monday 20th March, in the morning.
TRAVEL AGENT: Can you hold on a minute please?... Yes... there is a British Airways flight from Heathrow to Rome Fiumicino at 10:30. It is all right?
MR JOHN: Isn't there anything earlier, please? Say 8 o'clock.
TRAVEL AGENT: Well... there's a flight from Gatwick at a quarter to eight, 7:45 a.m.
MR JOHN: All right. We need return tickets, too. Could you book a flight back to London on Friday afternoon, early afternoon if possible?
TRAVEL AGENT: Let me see. You return on the 24th. Yes, there's a flight to Heathrow at 3 p.m. You must check in before 2.25 p.m.
MR JOHN: That'd be fine. The names of the passengers are John Hart and Daniel Vardy.
TRAVEL AGENT: Ok, Mr John. Your tickets will be ready tomorrow morning.
MR JOHN: Can you possibly send us an email with confirmation and details of the flights?
TRAVEL AGENT: Yes, of course. Good-bye.
ENQUIRY
Dear Mr John,
I wish to confirm your business class reservation for two seats in the name of Mr John Hart and Mr Daniel Vardy
on the following flights:
March 20th BA 540 from Gatwick to Rome Fiumicino. Departure time: 7:45 a.m.
March 24th BA 555 from Rome Fiumicino to Gatwick. Departure time: 3.00 p.m.
The tickets will be available tomorrow morning.
Yours sincerely,
Linda Drinkwater
I wish to confirm your business class reservation for two seats in the name of Mr John Hart and Mr Daniel Vardy
on the following flights:
March 20th BA 540 from Gatwick to Rome Fiumicino. Departure time: 7:45 a.m.
March 24th BA 555 from Rome Fiumicino to Gatwick. Departure time: 3.00 p.m.
The tickets will be available tomorrow morning.
Yours sincerely,
Linda Drinkwater
MESSAGE LEFT ON FUFFAH TRAVEL'S ANSWERING MACHINE
Hello, Fuffah Travel. We're sorry our office is closed right now. If you want to leave a message, please speak after you hear the tone and we'll call you back as soon as possible. Thank you.
SAMPLE DIALOGUE FOR CHANGE THE RESERVATION in a Travel Agency
TRAVEL AGENT: Buongiorno. Posso esserle utile?
MAN: Good morning. I've got a business reservation on a flight to London tomorrow afternoon but I'm afraid I need to change it. I have an important business meeting and will be busy till late tomorrow. Can you possibly change it?
TRAVEL AGENT: Of course. Can I see your ticket, please? Well... you're booked on BA flight 555 from Fiumicino to Heathrow at 3 p.m.When would you like to leave?
MAN: Do you think you can find me a seat on the first flight to London on Saturday morning?
TRAVEL AGENT: Hold on a minute, please... There's a flight at 7:50. Would it be OK?
MAN: It'd be perfect.
TRAVEL AGENT: I'll check if there are still seats available... Yes, there's still a seat available: shall I book it for you? There'll be a charge for the change.
MAN: It doesn't matter, provided I can be back home before lunch.
TRAVEL AGENT: Oh well... if there isn't any delay you'll be in London at half past nine... 9:35 to be exact, two hours and forty-five minutes after departure. Your flight number is BA 551.
MAN: That's fine. My wife won't complain then. By the way, where am I arriving?
TRAVEL AGENT: Oh sorry, I didn't say you are arriving at Heathrow.
MAN: Thank you very much. You've been very kind.
MAN: Good morning. I've got a business reservation on a flight to London tomorrow afternoon but I'm afraid I need to change it. I have an important business meeting and will be busy till late tomorrow. Can you possibly change it?
TRAVEL AGENT: Of course. Can I see your ticket, please? Well... you're booked on BA flight 555 from Fiumicino to Heathrow at 3 p.m.When would you like to leave?
MAN: Do you think you can find me a seat on the first flight to London on Saturday morning?
TRAVEL AGENT: Hold on a minute, please... There's a flight at 7:50. Would it be OK?
MAN: It'd be perfect.
TRAVEL AGENT: I'll check if there are still seats available... Yes, there's still a seat available: shall I book it for you? There'll be a charge for the change.
MAN: It doesn't matter, provided I can be back home before lunch.
TRAVEL AGENT: Oh well... if there isn't any delay you'll be in London at half past nine... 9:35 to be exact, two hours and forty-five minutes after departure. Your flight number is BA 551.
MAN: That's fine. My wife won't complain then. By the way, where am I arriving?
TRAVEL AGENT: Oh sorry, I didn't say you are arriving at Heathrow.
MAN: Thank you very much. You've been very kind.
- RETURN TICKET: biglietto sia andata che ritorno
- SINGLE TICKET: biglietto andata/ritorno
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SAMPLE QUESTIONS
- How can I help you?
- When do you want to leave?
- Is it all right?
- What's your name and Surname?
- What time would you like to leave?
- Where would you like to leave from?
- How many are you?
- Where would you like to go?
- Where would you like to leave from?
- How many people would you like to book for?
- Which company would you like to fly with?
- Would you like to book a return flight?
- What are the passenger's name?
- What time of the day?
- Would you prefer to leave in the morning/afternoon/evening?
- Isn't there anything earlier/later?
- Isn't there an earlier flight?
- Shall I book it for you?
- Would you like to book it?
- How would you like to pay?
- Is it a direct flight?
- No, the flight has a STOPOVER in London.
- Does the flight have a stopover?
- Which airport would you like to leave from?
- Isn't there a cheaper flight?
- How much baggage would you like to board?
- What time does the last flight to London leave?
- How often is there a flight to Berlin?
- How long does the 7:05 flight to London take?
- Shall I book it for you?
- I wish you a nice journey.
SCHOOL EXERCISES
- Hello, Ravizza hotel management and catering school, this is Simone, how can I help you?
- Can I speak to miss Bianchi?
- I would like to speak with...
- Hold on the line, please. ATTENDA IN LINEA
- I'll put you through. GLIELO PASSO
- The line is busy. OCCUPATA
- Would you like to leave a message?
- Would you like me to take a message?
- What's your name?
- Can you spell it please?
- Can you send an email, please to...
- Thank you for calling
- I wish you a nice day
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